Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how PKR96 ("PKR96", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://pkr96.cam, collects, processes, stores, shares and protects personal data relating to users ("User", "you", "your") of the Platform.

PKR96 is committed to handling personal data responsibly and in accordance with applicable data protection and privacy legislation in the jurisdiction under which the Platform is operated. This Policy applies to all Users who access the Platform, create an Account, place a bet, make a deposit or otherwise interact with any PKR96 service.

By creating an Account on PKR96, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not register an Account or continue to use the Platform.

2. Definitions

In this Policy, the following terms carry the meanings set out below:

3. Data Controller Information

PKR96 is the Data Controller responsible for Personal Data collected through the Platform at https://pkr96.cam. For all privacy-related enquiries, data subject requests and complaints, Users may contact PKR96 through the support channels described in Section 16 of this Policy.

Where PKR96 engages third-party service providers to perform functions on its behalf — including payment processing, identity verification, fraud prevention, analytics and customer support — those providers act as Data Processors under written agreements that restrict their use of Personal Data to the specific purpose for which it was shared.

4. Personal Data We Collect

4.1 Registration Data

When you create a PKR96 Account, we collect the following information:

• Full legal name;
• Date of birth (for age verification purposes);
• Email address;
• Mobile telephone number;
• Residential address (including city — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — and country);
• Chosen username and encrypted password.

4.2 KYC and Verification Data

To comply with anti-money-laundering and fraud-prevention obligations, we collect:

• Copy of government-issued photo identification (e.g., CNIC, passport, driving licence);
• Proof of residential address (e.g., recent utility bill or bank statement);
• Proof of payment method, which may include partial screenshots of payment accounts associated with deposit methods such as Easypaisa, JazzCash or bank accounts at HBL, UBL, Meezan Bank or Bank Alfalah. These references are for identification purposes only — they do not imply that these providers endorse or are affiliated with PKR96.

4.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates and payment methods;
• Transaction reference numbers;
• Account balance history.

4.4 Gameplay and Activity Data

• Betting history, game selections, wagering amounts and results;
• Bonus claims, wagering progress and promotional participation records;
• Session duration, login timestamps and feature usage patterns.

4.5 Technical and Device Data

• IP address and approximate geolocation derived from it;
• Device type, operating system and browser type and version;
• Cookie identifiers and session tokens;
• Referral source and navigation behaviour within the Platform.

4.6 Communications Data

• Contents of support chat transcripts and email correspondence;
• Feedback, complaint records and dispute history.

5. Purposes of Data Processing

PKR96 processes Personal Data for the following specific and documented purposes:

• Account Administration: Creating, managing and securing your Account, including authentication and access control;
• Service Delivery: Enabling you to place bets, play games, make deposits and process withdrawals through the Platform;
• Identity Verification (KYC): Confirming your identity and age eligibility in compliance with anti-money-laundering obligations;
• Fraud Prevention and Security: Detecting and preventing fraudulent transactions, collusion, account takeover and system abuse;
• Financial Compliance: Maintaining transaction records as required by anti-money-laundering and counter-terrorism-financing regulations;
• Responsible Gambling: Monitoring account activity for indicators of problem gambling and administering self-exclusion, deposit-limit and cooling-off requests;
• Customer Support: Responding to your enquiries, resolving complaints and maintaining support records;
• Marketing Communications: Sending promotional emails or notifications where you have consented to receive them. You may withdraw consent at any time;
• Platform Analytics: Understanding how Users interact with the Platform in order to improve design, performance and content;
• Legal Compliance: Meeting any applicable legal obligations, including responding to lawful requests from regulatory authorities.

6. Legal Basis for Processing

PKR96 processes Personal Data under one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform the contract between PKR96 and the User — including account creation, bet settlement, deposit processing and withdrawal fulfilment;
• Legal Obligation: Processing required to comply with applicable laws, including KYC obligations, anti-money-laundering regulations and responses to lawful authority requests;
• Legitimate Interests: Processing conducted for PKR96's legitimate business interests where those interests are not overridden by the User's privacy rights — including fraud prevention, platform security and anonymised analytics;
• Consent: Processing for which you have given a freely given, specific and informed consent — including marketing communications and non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

7. Sharing of Personal Data

PKR96 does not sell your Personal Data. We may share data with the following categories of recipient, strictly as necessary:

• Payment Service Providers: To process deposits and withdrawals. These providers receive only the transactional data required to complete the transaction.
• Identity Verification Services: Third-party KYC providers engaged to verify identity documents and conduct screening against sanctions lists or politically exposed persons (PEP) databases.
• Fraud Prevention Platforms: Specialist services that analyse transaction and behavioural patterns to detect and prevent financial crime.
• Game Content Providers: Game studios and software providers whose titles are available on the Platform may receive anonymised session data necessary to deliver and maintain their services.
• IT and Infrastructure Providers: Cloud hosting, database and content-delivery providers who store and process data solely on PKR96's behalf under data-processing agreements.
• Regulatory Authorities: Where required by applicable law or a valid regulatory order, PKR96 may disclose Personal Data to competent authorities without providing prior notice to the User if the circumstances prohibit disclosure.
• Corporate Successors: In the event of a merger, acquisition or business transfer, Personal Data may be transferred to the successor entity, subject to equivalent privacy protections.

8. International Data Transfers

PKR96 operates as an internationally accessible platform. Your Personal Data may be processed in countries outside your country of residence, including countries that may have different data protection standards from those applicable in your jurisdiction. Where such transfers occur, PKR96 takes steps to ensure that adequate safeguards are in place, which may include:

• Transfers to countries recognised as providing an adequate level of data protection by the relevant supervisory authority;
• Execution of standard contractual clauses or equivalent contractual protections with the recipient;
• Binding corporate rules where transfers occur within a corporate group.

If you have questions about the specific safeguards applicable to a transfer of your data, you may contact PKR96 using the details in Section 16.

9. Data Retention Periods

PKR96 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The general retention principles PKR96 applies are as follows:

• Account Data: Retained for the duration of the Account's active existence and for a period following Account closure as required by the operator's license obligations (typically five years or as stipulated by the applicable regulatory framework);
• KYC Documentation: Retained for a minimum of five years from the date of Account closure or the date of the last transaction, whichever is later, in accordance with anti-money-laundering regulations;
• Transaction Records: Retained for five years from the date of the relevant transaction, or longer if required by applicable law;
• Support and Communication Records: Retained for the duration of the account relationship and for a reasonable period thereafter to support dispute resolution;
• Analytics Data: Retained in anonymised or aggregated form indefinitely for statistical and product-improvement purposes. Anonymised data is no longer considered Personal Data once it cannot be re-identified.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised. PKR96 reviews its data retention schedules periodically to ensure they remain proportionate and compliant.

10. Cookies & Tracking Technologies

PKR96 uses cookies and similar technologies (including local storage objects and session tokens) to operate the Platform, maintain session security, analyse usage patterns and, where consent has been obtained, to personalise your experience and deliver relevant content.

10.1 Cookie Categories

10.2 Managing Cookies

You may manage cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may prevent certain features of the Platform from functioning correctly. Instructions for managing cookies vary by browser — refer to your browser's help documentation for guidance.

11. Your Data Rights

Subject to the limitations imposed by applicable law and our regulatory retention obligations, you hold the following rights in respect of your Personal Data held by PKR96. To exercise any of these rights, please contact our support team using the details in Section 16. We will acknowledge your request within a reasonable period and provide a substantive response within 30 calendar days, or inform you if additional time is required.

12. Protection of Minors

The PKR96 Platform is strictly for adults aged 18 years and above, or the higher minimum age required by the operator's license jurisdiction. PKR96 does not knowingly collect Personal Data from individuals under the applicable minimum age. Age verification checks are conducted as part of the KYC process to identify and exclude underage users.

If PKR96 becomes aware that it has inadvertently collected Personal Data from a person below the minimum eligible age, that Account will be immediately suspended, all gameplay will be voided, and the relevant Personal Data will be deleted or retained only as required by applicable law for record-keeping purposes relating to the age violation.

Parents or legal guardians who believe a minor has registered on PKR96 are encouraged to contact support immediately so that the matter can be investigated and the account closed promptly.

13. Data Security Measures

PKR96 implements a layered set of technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, alteration and destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the Platform;
• Encrypted storage for passwords and sensitive identifiers;
• Access controls ensuring that Personal Data is accessible only to authorised personnel with a documented need;
• Regular security assessments and penetration testing by qualified security professionals;
• Formal incident response procedures for detecting, containing and remedying security incidents;
• Employee training on data protection obligations and information security best practices;
• Contractual security requirements imposed on all third-party Data Processors.

While PKR96 takes its security obligations seriously, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for ensuring that your device and connection are adequately secured.

14. Personal Data Breaches

In the event of a security incident that results in the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data ("Data Breach"), PKR96 will:

• Take immediate steps to contain and mitigate the breach;
• Conduct an assessment of the nature, scope and potential impact of the breach;
• Notify the relevant supervisory authority within the timeframe required by applicable law where the breach is likely to result in a risk to affected individuals;
• Notify affected Users directly, without undue delay, where the breach is likely to result in a high risk to their rights and interests — providing a clear description of the incident and the steps Users can take to protect themselves.

15. Changes to This Policy

PKR96 reviews this Privacy Policy periodically to ensure it remains accurate, current and compliant with applicable requirements. We reserve the right to update this Policy at any time. Where changes are material — including any changes to the categories of data collected, the purposes of processing, or the rights available to Users — PKR96 will notify registered Users by email to their registered address at least 14 calendar days before the updated Policy takes effect.

Continued use of the Platform after the effective date of any updated Policy constitutes acceptance of the revised terms. If you do not agree to the changes, you must stop using the Platform and request Account closure before the effective date. The current version of this Policy will always be accessible at https://pkr96.cam/privacy-policy with the "Last Updated" date clearly displayed.

16. Contact Us & Complaints

For any questions, concerns or requests relating to this Privacy Policy or to the Personal Data PKR96 holds about you, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly within the Platform. This is the fastest way to reach our team for urgent privacy concerns.
• Email: [email protected] — displayed as plain text only. Please include "Privacy Request" in your subject line to ensure your enquiry is directed to the appropriate team.

PKR96 will acknowledge privacy-related requests within 5 business days and provide a substantive response or resolution within 30 calendar days. Where additional time is required due to the complexity of a request, we will notify you and provide a revised timeline.

If you are not satisfied with PKR96's response to a privacy complaint, you may have the right to lodge a complaint with the supervisory authority in the jurisdiction governing the Platform's operating license. PKR96 will cooperate fully with any such supervisory authority investigation.